Our appraisers use established standards to assure a quality estimate.

        These standards include:

1. Prepare a detailed appraisal using the most current software, databases and guides.
2. Assure proper identification of vehicle including VIN, Make, Model, Year, Body Style,
   Equipment and Modifications.
3. Describe the condition of the vehicle in detail.
4. If performing a damage estimate, list unrelated damage.
5. Provide pictures of vehicle and, if needed, the point of impact.
6. Provide accurate time allowances for the repair or replacement of damage items.
   Replacement will only be considered when parts cannot be economically or properly
   repaired.
7. Where applicable, consider the use of LKQ parts.
8. Where applicable, consider the use of recycled or after-market parts.
9. Where applicable, Identify modifications or depreciation.
10. Where practical, recommend appearance allowances.
11. Report related towing and storage charges.
12. Upon request, show ACV and salvage amounts on all borderline or total loss vehicles.
13. Unless otherwise instructed by the customer, obtain agreement with the repair shop.
14. Reinspect and document any hidden or additional damage.
15. Insure that all appraisers are reviewed and trained in new design changes and repair
    procedures.